Pricing and Rental Info

TERMS & CONDITIONS

CANCELLATION

  • ALL cancellations (regardless of the notice given) of Stampede orders will result in 100% of the non-refundable deposit being forfeited.

  • A 20% cancellation fee will be charged on orders that are cancelled with less than two weeks notice from the delivery or customer pick-up date.

  • A 20% cancellation fee will be charged on all orders for tents that are cancelled with less than 30 days notice from the delivery.

  • A 100% cancellation fee applies to all orders for subcontracted equipment.

  • Refunds are not issued for rental items returned unused.

  • Consumable supplies returned unopened will be refunded, less a 15% restocking fee.

  • Cancellation fees will be charged to the credit card number provided at the time of booking.

  • Reductions to orders will not be allowed with less than 48 hours notice prior to the delivery or customer pick-up date. Additions will be accommodated based on availability and time.

    SECURITY DEPOSIT

  • A valid credit card is required on all rental orders and must be provided at the time of booking. The card number is kept on file, and in the event that equipment is returned late or is missing/ damaged at the time of pick up or customer return, replacement or repair costs will be charged to the card.

  • Proof of I.D. in the form of a driver’s license is also required on selected items.

    EQUIPMENT RESPONSIBILITY

  • Equipment remains the responsibility of the customer from the time of delivery/ customer pick-up until the time of its return.

  • Notification of damaged or missing items MUST be reported by calling (403) 735-6133 upon delivery/ customer pick-up, or as soon as noted. Our count on items will be considered correct unless we are notified before the event of missing/ damaged items.

  • Shipping containers are to be returned. Loss or damage to shipping containers will be charged to the credit card number provided at the time of booking.

    CLEANING REQUIREMENTS

  • All dinnerware, silverware, glassware etc. must be completely scraped and rinsed free of food, repacked in the same containers and packaging and returned in the same manner as received. Linens need to be shaken free of debris and refuse and placed in bags provided. Items not meeting these conditions are subject to additional fees.

    LATE RETURNS

  • Rental items returned after the scheduled return date on the contract will be subject to late charges, based on the specific item and each day overdue.

    DELIVERY AND PICK UP

  • Standard delivery fees are based on deliveries made within the city of Calgary, during Monday to Friday 8am to 4pm hours and to ground level only. Additional charges will be applied if items (including tents) are to be carted up or down stairs, on elevators, or more than minimal distances. Ask for a quote for out of town deliveries.

  • A contact person must be available to accept the delivery, and oversee the pick-up as scheduled in the “Ship To” area of the Rental Contract. This person must sign for and confirm receipt and surrender of the items you have ordered. Rental equipment must not be left unattended or outdoors.

  • Equipment must be knocked down/ packed/ folded/ stacked in one location, as it was delivered and where it was delivered, ready for pick up.

  • Set-up and tear-down services are available, please inquire.

    LIABILITY

    The liability for injury, disability and/or death of workers and other persons caused by the operation, handling or transportation of the equipment during the rental period shall be that of the lessee and the lessee shall indemnify and save harmless the lessor against all said liability. The lessee shall also indemnify and save harmless the lessor against loss, expense, damage and/or penalty or penalties which may arise out of the action for damages to property or person or persons occasioned by the operation, handling or transportation of the equipment during the rental period.

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